Customer Support

Second to none, customer service at Embro Ninja is agile, precise, and determined as one proper ninja should be. Our goal is to help you with stealth efficiency and unparalleled knowledge on your journey into embroidery. Whether you are just starting with embroidery or are an experienced embroiderer, our support team will be ready to help you tackle your 15-needle embroidery machine. Here's how we do it:

🥷 One-on-One Ninja Concierge Service

Every embroidery artist is different, and that is why we actually deliver real one-on-one ninja-like guidance—fast, efficient, and to the point:

• Pre-Training Preparation: We won't just drop off your machine but will prepare you for the mission ahead with a detailed pre-training consultation to get you battle-ready.
• Stealthy Delivery Updates: Be informed at every stage with timely updates on the delivery of your machine to know just when your equipment will arrive.
• Quick Response Time: Our ninjas never leave you hanging. We guarantee to respond within one day for any challenges or queries you may have.
• Expert Guidance for Beginners: If you are just starting out in the world of embroidery, our team of customer support will give you that extra guidance to get you ahead and master it.
• Customized Coaching Videos: Are you a visual learner? We'll create customized training videos for only you—so each move in your embroidery repertoire is expertly mastered.

🧑‍💻 Live Technician Chat – 14 Hours a Day, 7 Days a Week

Have an urgent issue that requires assistance the very moment it arises? Our live technicians are always on standby, ready to leap into action—14 hours a day, 7 days a week. Need assistance with the trickiest of technical problems or have some pretty basic questions? Our team will take swift action for you with the precision and speed worthy of a true ninja. Just click "Summon a Ninja🥷" and a ninja will be with your shortly. 

🎥 Master the Art with Extensive Training Videos

With our library of extensive training videos, you can be an embroidery ninja. We build:

• Ninja Academy: Learn from your own space, at your own pace, with detailed videos that guide you through the ins and outs of all embroidery processes. Our videos take you from novice to embroidery master-class in no time—from basic techniques to advanced operations.Check out our academy here! 

🙋‍♂️ Exclusive Ninja Clan Facebook Support Group

Join our secret society of embroidery ninjas! As a member of our community, you will get access to our closed online support group:

• Join the Clan:  fellow embroiderers connect in our private group where sharing, asking questions, and showcasing your projects is encouraged.
• Ninja Support on Demand: Our ninja masters are very active in the group, ready to support you, answer questions, and enable you to overcome any obstacle that you might face.
• Resources from the Best: From shared patterns to troubleshooting advice, our community of ninjas is always here to back you up.

Are you ready to join the Ninja Clan? Schedule a live demo now!